An Assistant Services and Supporter Care Administrator is needed to deliver a supporter thanking programme and the highest standards of customer care

Aylesbury-based; Part-time (21 hours per week)

£14,000 to £16,000 per annum (pro rata) (depending on experience)

The Lymphoma Association is a national charity which provides information and support to people affected by lymphoma – the fifth most common cancer in the UK. We also work with and support the healthcare practitioners who care for lymphoma patients.

We are looking for a customer service professional to deliver the supporter thanking programme and help achieve the highest level of recognition for our donors and fundraisers.

Applicants will be warm and engaging and committed to developing long-term relationships with the charity’s supporters, most of whom have been directly affected by lymphoma.  You will have experience in working in a customer facing administrative support role (helping to maintain customer loyalty), a strong eye for detail and creative writing ability to convey sensitively the impact of donations in thank you letters.

This is an ideal opportunity for anyone looking to make a difference for people coping with cancer and to start a career in the charity sector.

The Lymphoma Association has a positive and compassionate culture. Our vision, mission and values are embedded in all that we do.

Our vision
Everyone affected by lymphoma will receive the best possible support, treatment and care.

Our mission 
Through information, education, support and influence, we will make sure no-one has to face their lymphoma alone.

Our organisational values 
The Lymphoma Association works to a clear set of values in everything that it does, as follows:

SPECIFIC about lymphoma

  • Specialists – in lymphoma
  • Proactive and ambitious – in bringing about change for people affected by lymphoma
  • Empathetic and caring – about people affected by lymphoma
  • Confident – about what we can achieve
  • Inclusive and representative – of people affected by lymphoma
  • Focused and clear – on what we need to achieve
  • Influential and empowering – in what we do
  • Collaborative – in how we work

Staff receive excellent benefits such as generous annual leave entitlement, enhanced entitlements to sick pay and maternity/paternity/adoption leave and pay, and access to a life assurance and permanent disability insurance scheme.

Job description

Lymphoma Association overview

Application form

Equal opportunities and diversity form

If you would like to apply for the role, please complete the Application Form. Candidates’ applications will be scored by their ability to demonstrate how they meet the criteria of the Person Specification in the Job Description. Please email your application to 

Closing date for applications is 5pm on Friday 13 April 2018. Interviews will be held in Aylesbury on Thursday 19 April 2018.

If you have any queries about the application process, please contact Non Kinchin-Smith, HR Officer 

We are an equal opportunities employer and encourage applications from all sections of society. 

The Lymphoma Association is a registered charity in England and Wales (1068395) and in Scotland (SC045850).